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Moving or Pushing a Web Hosting Order from one Customer Control Panel to another

You can move a Web Hosting Order along with all its related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:

  1. Login to your Control Panel, search for the domain name for which you have purchased this Hosting Order and go to the Order Information view. 1

    Note

    If the Web Hosting (Web Services) Order is Suspended, you will have to first get it Unsuspended before proceeding further.

    Additional Information

    For Resellers: Unsuspending a Web Hosting Order

  2. Click Move Services link on the top right-hand side of the screen, to initiate the process.

  3. Here, you would have to mention the following details:

    • New Customer's Id: The Customer Id is a unique number associated with a Customer's Profile. If you do not know the Customer Id of the new Account, you can find it by clicking the icon at the top right corner within the new Customer Control Panel.

    • New Customer's username: Mention the Customer Username (Email Address) of the Customer Account where you wish to move the Multi Domain Hosting Order.

    Note

    • If you are moving the Web Hosting (Web Services) Order under a different Reseller, but have not created a Customer Account under that Reseller, you need to correspond with this Reseller for your Customer Id and Username (Email Address) to move your domain name to this Customer Control Panel.

    • You will encounter the below error messages in case:

      • the Customer Username (Email Address) and the Customer Id you specified are not of the same Customer:

        Attention

        The Customer username and Customer ID are not of the same Customer

      • the Customer Username (Email Address) and/or the Customer Id you specified are incorrect:

        Attention

        Invalid Customer

  4. Click the Move services to other Customer button.

  5. Confirm that the Customer Account to which you are moving this Multi Domain Hosting Order, is the one you really intend to and click the Confirm and Move button.

Note

  • If you have purchased a Web Hosting (Web Services) Order for a .UK domain name Order already present in your Control Panel, then you can not move this Order, unless the Registrant Contact associated with the domain name is not associated with any other domain name.

  • Third level .ME domain names can be registered only by Montenegrin individuals and entities. Hence, if you are moving a Web Hosting (Web Services) Order for a Third level . ME domain name Order already present in your Control Panel, do ensure that the Customer to whom you are moving has the Default Registrant Contact as a Montenegrin individual or entity.

  • When a .TEL domain name is registered, the system automatically creates an account for accessing the .TEL Hosting Control Panel and sends the login details to the Registrant Contact. If moving of your Web Hosting (Web Services) Order associated with a .TEL domain name Order already present in your Control Panel involves change of the Registrant Contact, then you need to update the email address associated with the .TEL Hosting Control Panel for this domain name.

    Additional Information

    Updating the Email Address associated with a .TEL Hosting Control Panel

  • If you have purchased a Web Hosting (Web Services) Order for a .NZ domain name Order already present in your Control Panel, then you can not move this Order.

  • If you purchased a Web Hosting (Web Services) Order for a .CA domain name Order already present in your Control Panel, then you can not move either of the Orders, since the associated .CA domain name can not be moved.

  • If you purchased a Web Hosting (Web Services) Order for a .ES domain name Order already present in your Control Panel, then you can not move either of the Orders, since the associated .ES domain name can not be moved.

Attention

  • You may encounter an error while attempting to Move Services for a Web Hosting Order, if:

    • One or more Services for this domain name are currently being processed.

    • There is a Pending Invoice for any Service associated with this domain name.

    • There are one or more Services under another Customer of this [new] Reseller.

      Example: You have purchased Web Hosting for yourdomainname.com through your Customer Control Panel with Redcapdomains.com and have registered the Domain Name yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer Account of X. Now if you try to move this Domain Registration Order to another Customer Control Panel [say Customer Account of Y] under Reseller B, you will encounter an error.

    • One or more Products/Services are currently under the Money Back Period. (This would imply that deletion of that particular Product/Service would entitle you to a refund.)

    In any of the above cases, the Moving or Pushing of the domain name is not possible and you will have to either:

    1. wait for the processing to complete, or

    2. Cancel any Pending process.

  • You will encounter the following error message, if the status of this Web Hosting Order or any other service related to this Order is Inactive (under process) or Suspended. You will also encounter this error if the associated Domain Registration Order is under Pending Delete Restorable status:

    Attention

    Invalid Order Status

  • For Resellers:

    • You may encounter the below error in case the [new] Reseller (of the Customer under whom the Web Hosting Order is being moved) has not signed for the Web Hosting Product:

      Reseller has not signedup for this Product - Web Hosting. So, we can't complete your request

      In this case, the [new] Reseller needs to sign up for the Web Hosting Product before the Web Hosting Order can be moved.

    • You may encounter the below error in case the [new] Reseller (of the Customer under whom the Web Hosting Order is being moved) is not offering any Plans for the Web Hosting Product:

      Order can't be moved

      In this case, the [new] Reseller needs to create a Plan like the one a particular Web Hosting Order is under before the Web Hosting Order can be moved.

  • You will encounter the below error in the case of attempting to Move / Push a Web Hosting Order to a deleted Customer's Account:

    New Customer's status prohibits this operation

    In this case, the Moving / Pushing of the Order is not possible. In order to essentially Move / Push this Web Hosting Order away from the current Customer, you will have to add / create the new Customer Account.

  • If your Web Hosting Order is for a .DE domain name that is also present in the same Customer Account, then while Moving you will encounter the following error message if the Customer you are moving to, does not have a .DE Contact with either the Registrant or the Administrative Contact with the country as Germany.

    Either registrant or admin contact must be a resident of Germany

  • If your .DE domain name's Zone is not correctly setup, you will not be able to Move your .DE domain name, until you resolve this. You will encounter the following error message when trying to Move such a domain name:

    Attention

    Unable to move. Your nameservers are not configured as per the .DE regulations.

    Additional Information

    Information about .DE Name Servers Requirement

Note

For Resellers: If the new Reseller is not offering a Plan like the one a particular Web Hosting Order is under, then to facilitate the move, the old Plan would be created under the new Reseller but it's status would be set as No New Orders.

  1. 1. Instructions to Login and reach the Order Information view